Shipping policy

SHIPPING POLICY

We're proud to offer FREE SHIPPING on all orders!

All orders are processed and shipped from our warehouse. Please allow additional processing time during holidays, promotional events, and peak shopping seasons.

We process orders Monday through Friday. Orders are typically processed within 1–3 business days after being placed. Please note that we do not ship on weekends or public holidays.

Once your order has been placed, we may not be able to cancel it if processing has already begun. If you need to change your shipping information, please contact us as soon as possible at info.brilye@gmail.com.

Once an order has been processed or shipped, we may no longer be able to make changes.

How Long Will It Take to Receive My Order?

Once you place your order, please allow 1–3 business days for processing. After that, delivery times will vary depending on your location.

Below are our estimated shipping times by destination:

  • Europe: 7–14 business days

  • United States: 7–15 business days

  • Canada: 7–16 business days

  • Central America: 10–25 business days

  • Australia / New Zealand: 10–26 business days

  • Other Countries: 11–30 business days

Please note that these are estimated delivery times and do not include order processing.

Shipping Delays

In exceptional circumstances, orders may take longer than expected due to customs procedures, carrier delays, holidays, high order volumes, or other unforeseen circumstances.

In rare cases, delivery may take up to 40 business days.

If you experience an unusual delay with your order, please contact our customer support team at info.brilye@gmail.com, and we'll be happy to assist you.

We appreciate your patience and understanding and always strive to provide the best possible shopping experience.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

This will allow you to track your package and stay informed about its delivery progress.

Please allow some time for tracking information to become available after your order has been dispatched.

Contact Us

If you have any questions about your order, shipping times, or delivery status, please don't hesitate to contact us.

Email: info.brilye@gmail.com

Brilye™ — Customer Support