Refund policy
Brilye™ — RETURN & REFUND POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, EXCEPT WHERE OTHERWISE REQUIRED BY LAW.
Can I Return My Order?
Yes, you can.
At Brilye™, we want you to be completely satisfied with your purchase. If you are not happy with the items you ordered, you have the option to request a return within 30 days of receiving your order.
For voluntary returns outside the statutory withdrawal period, the following conditions apply:
-
The product must include all its original parts, accessories, and components.
-
The item must be in good condition, without damage caused by improper use.
-
Products for which hygiene is important must be thoroughly cleaned before starting the return process.
-
If the product arrives defective or damaged, please contact us so we can resolve the issue.
-
Return shipping costs for voluntary returns are the responsibility of the customer.
-
Once we receive the returned item, we will inspect its condition and process the return within approximately 7 business days, provided all applicable conditions are met.
We reserve the right to reject voluntary returns outside the statutory withdrawal period if the items show signs of damage caused by improper use. This does not affect your statutory consumer rights.
How Can I Return My Order?
If you wish to request a return, please follow these steps:
Send an email to:
Please make sure your email includes the following information:
-
Order number.
-
Reason for requesting the return.
-
Photo of the product in case of damage or defects.
-
Customer's first and last name.
-
Customer's address.
Once we receive your request, our customer service team will contact you with further instructions and the correct return address.
Please do not send your return to the original sender's address. We will provide you with the correct address after receiving your request.
Return shipping costs for voluntary returns are the responsibility of the customer. In cases involving defective, incorrect, or non-conforming products, applicable consumer protection laws will apply.
A. CANCELLATION POLICY
Right of Withdrawal
In accordance with applicable consumer protection regulations, you have the right to withdraw from your purchase within 14 calendar days without providing any reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, physically receives the product.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement sent to:
It is sufficient to send your withdrawal request before the 14-day withdrawal period expires.
Once you have notified us of your decision to withdraw, you must return the products within 14 calendar days.
Direct return shipping costs are the responsibility of the customer, except where otherwise required by law.
Order Cancellation and Shipments in Transit
At Brilye™, we use an automated order processing system to prepare and ship products as quickly as possible.
For this reason, once an order has been processed or shipped, we may not be able to stop the shipment.
If your order is already in transit, we recommend waiting until you receive it and then requesting a return by following the instructions provided above.
This does not limit your statutory right of withdrawal.
To help us process your return as quickly as possible, we recommend keeping your return shipping confirmation.
Consequences of Withdrawal
If you exercise your statutory right of withdrawal, we will refund all payments received from you, including standard delivery charges where applicable.
Additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by Brilye™ will not be refunded.
Refunds will be issued without undue delay and no later than 14 calendar days after we receive your withdrawal notification.
We may withhold the refund until we have received the returned products or until you provide proof that you have sent them back, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless another method has been expressly agreed upon.
No additional fees will be charged for processing the refund.
The customer is only responsible for any reduction in the value of the products resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.
Return Shipping Address
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA, FOLLOWING THE INSTRUCTIONS PROVIDED BY OUR CUSTOMER SERVICE TEAM.
DIRECT RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, EXCEPT WHERE OTHERWISE REQUIRED BY LAW.
For any questions regarding returns, cancellations, or refunds, please contact us:
Email: info.brilye@gmail.com
Brilye™ — Customer Support